Privacy Policy

TextnRide Inc (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (textnride.net), mobile applications, SMS/text messaging services, and any related services (collectively, the “Platform”). Our Platform facilitates matching between independent drivers and clients for transportation services via an AI-powered system.

By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We collect information to provide and improve our matching services, process requests, and communicate with you. The types of information we may collect include:

Personal Information

• Contact Information: Your name, phone number, email address, and mailing or billing address.
• Account Information: Username, password, or other credentials used to create and access your account.
• Location and Ride Details: Pickup and drop-off addresses, destinations you frequently visit, geolocation data (if enabled for matching purposes), and ride history.
• Preferences: Preferred drivers, favorite drivers based on past interactions, and any company or organization associated with your account (e.g., for business or corporate rides).
• Payment Information: If we facilitate payments, we may collect credit card details, billing information, or other payment method data. Note: We use third-party processors and do not store full payment card numbers ourselves.

Automatically Collected Information

• Device and Usage Data: IP address, browser type, device identifiers, operating system, access times, pages viewed, and interactions with our Platform (e.g., clicks, scrolls).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies on our website to track user behavior, personalize content, and analyze trends. This may include session cookies for functionality and persistent cookies for remembering preferences. Third-party analytics tools (e.g., Google Analytics) may collect data about your visits.
• SMS and Communication Data: Records of text messages, including content, timestamps, and opt-in/opt-out status, as processed through services like Twilio.

Information from Third Parties

• Data from drivers or payment processors to complete matches or transactions.
• Aggregated or anonymized data from analytics providers.

We do not intentionally collect information from individuals under 18 years of age. If we learn that we have collected such information, we will delete it promptly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate matches between clients and independent drivers, including processing requests via our AI system and prioritizing preferred drivers based on availability.
• To send transactional notifications via text message or email, such as match confirmations, driver ETAs, updates, and ride completions.
• To manage accounts, verify identities, and provide customer support.
• To process payments and handle billing (if applicable).
• To improve our Platform, including analyzing usage patterns, troubleshooting issues, and developing new features.
• To comply with legal obligations, prevent fraud, enforce our User Agreement, and protect the safety of users.
• For internal business purposes, such as auditing, data analysis, and research.

We may combine information from different sources to provide a better user experience.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following ways:

• With Independent Drivers: To facilitate matches, we share necessary details like your name, phone number, pickup/drop-off locations, and preferences directly with matched drivers.
• Service Providers: We share data with third-party vendors who assist us, such as Twilio for SMS communications, payment processors (e.g., Stripe or PayPal), cloud storage providers, and analytics tools. These providers are contractually obligated to protect your information.
• Legal and Safety Reasons: We may disclose information if required by law, subpoena, or court order; to enforce our policies; or to protect the rights, property, or safety of us, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: For any other purpose with your explicit permission.

We may share aggregated or de-identified data that cannot reasonably identify you for research or marketing purposes.

4. Data Retention

We retain your personal information indefinitely to maintain ride histories, user preferences, and account details for ongoing service provision, unless you request deletion (subject to legal requirements). For example, we keep records of past matches and preferences to improve future experiences. If you delete your account, we may retain certain data for legal, audit, or backup purposes.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. For example, we use encryption for sensitive data in transit and access controls for our systems. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Update: You can review and update your account information by logging in or contacting us.
• Deletion: You may request deletion of your personal information, though we may retain certain data as required by law or for legitimate business purposes.
• Opt-Out of Communications: Reply “STOP” to any SMS to opt out of text messages. You can also unsubscribe from emails via the link provided. Note: Opting out may limit real-time updates.
• Cookies: You can manage cookies through your browser settings, but this may affect Platform functionality.
• Do Not Track: We do not respond to browser Do Not Track signals, as there is no industry standard for compliance.

If you are in a jurisdiction with specific privacy rights (e.g., California under CCPA/CPRA), you may have additional rights such as opting out of data sales (though we do not sell data) or requesting data portability. Contact us to exercise these rights.

7. International Transfers

Our Platform is operated in the United States. If you access it from outside the US, your information may be transferred to and stored in the US, where privacy laws may differ. By using our Platform, you consent to this transfer.

8. Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have such information, contact us for deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email, text, or a notice on our website. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about this Privacy Policy or your information, contact us at:

• Email: contact@textnride.net
• Phone: 9089102642
• Address: TextnRide Inc, Bay Shore, New York, US

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.